Frequently asked questions
Find answers about online invitations, gift lists, photo albums with QR codes and access to Confetin.
Online invitations
How do I create an online invitation?
Enter the event type and name, choose a template and personalize the details. Review the preview before sharing the link with your guests.
Can I send the invitation on WhatsApp?
Yes. Share the link on WhatsApp or other social networks. Guests can open the invitation in a browser on their phone or computer.
Can I personalize the template and change the language?
Yes. In the editor, choose the themed template, event type and invitation language. Available customization options vary by template.
How do I track RSVPs?
Guests respond using the invitation form. Open your invitation dashboard to view their responses.
Can I include a gift list?
Yes. Set up the gift list in the invitation editor and check the preview before sharing.
Gift lists
How do I create a gift list?
Open gift list creation and choose the invitation to link it to. If you do not have an invitation yet, choose a template and create your event first.
Can I choose physical gifts or cash gifts?
Yes. When setting up the list, choose physical gifts or cash gifts. You can add a purchase link for a physical gift. For cash gifts, enter your receiving details in the list settings.
Can I personalize the gift list items?
Yes. In the list editor, adjust item names, images, amounts or quantities, depending on the gift type.
How do I share the list with my guests?
In your event dashboard, copy the gift list link to share it. You can also enable the gift list within the invitation.
How do I track selected gifts?
Open the gift list editor from your dashboard to view guest reservations.
How does a guest choose a gift?
The guest opens the list, selects an available item and enters their name and the quantity. After confirmation, purchase or transfer instructions appear, depending on the item.
Photo albums with QR codes
What is a photo album with a QR code?
It is an online collaborative album that brings together photos uploaded by guests. Each album has a link and a QR code that opens in a browser.
Do guests need to install an app or create an account?
No. Guests open the link or scan the QR code, enter their first and last name, choose their photos and confirm the upload. Only the organizer needs an account.
Can I create a free album? Do I need a card?
Yes. The free plan includes 10 visible photos, customization and a QR code, with no card required. You can upgrade in the dashboard. Paid plans are a one-time payment per album.
How do I share the QR code at the party?
Open the print materials in your album dashboard, personalize them and download the QR code. Place it on tables or at the entrance. You can also send the album link on WhatsApp.
Who can see the photos?
In the settings, choose whether guests can view the gallery, photos require approval, or only the organizer can view them.
How long are photos available?
Photos are stored for 4 months after the event date. The expiration date appears in the dashboard. Download any photos you want to keep before that date.
What happens if I exceed the plan limit?
Photos above the limit are locked for viewing and become available when you upgrade. Uploads remain subject to the album’s upload limits, capacity and expiration date.
Can I upload videos?
The album accepts JPG, PNG and WebP photos. Video uploads are not available.
Account and support
I already have an account. How do I access my events?
Click Sign in and enter your account email and password. Then open the invitation or album dashboard.
I forgot my password. What should I do?
Use the password recovery option on the sign-in screen and follow the instructions sent to your account email.
How do I contact support?
If you cannot find your answer here, contact us on WhatsApp or email Bielo.midia@gmail.com. Contact options are at the bottom of this page.
Still need help?
Tell us your question. If it concerns an invitation or album, include the event name.
Contact us by email
You can also reach us at the email address below.
Bielo.midia@gmail.comSend an email